Refund policy

Return Policy
We have a 14-day return policy, meaning you have 14 days after the delivery of the final item to request a return.

You may examine the item to the extent necessary to assess its characteristics. If the item has been handled more than necessary, you may be liable for any resulting decrease in value. You are responsible for return shipping costs.

To request a return, please contact us at info@bycalli.com. We will provide instructions on how and where to send the package. The buyer is responsible for return shipping costs. Items sent back to us without a prior return request will not be accepted.

If you have any questions regarding returns, please feel free to contact us at info@bycalli.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made or personalized items, and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, purchase the new item separately. 14-day right of withdrawal in the EU
If goods are delivered within the EU, you have the right—notwithstanding the above—to withdraw from or return your order within 14 days, without providing a specific reason. You may examine the item to the extent necessary to assess its characteristics. If the item has been handled more than necessary, you may be held liable for any resulting decrease in value.

 

Refunds
We will notify you once we have received and inspected your return, and inform you whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the transaction and for the refund to appear in your account.
If more than 15 business days have passed since we approved your return, please contact us at info@bycalli.com.